Privacy Policy

1. Introduction

DeskShare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We collect personal information you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Business information (company name, business registration details)
• Identity verification (government-issued ID, business documents)
• Payment information (billing address, payment method details)
• Profile information (bio, preferences, work requirements)

2.2 Usage Information

We automatically collect information about your use of our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (general location based on IP address)
• Communication data (messages, reviews, feedback)

2.3 Space Information

For space providers, we collect:

• Space details (photos, descriptions, amenities, pricing)
• Availability information (calendar, booking restrictions)
• House rules and policies
• Location data (address, neighborhood, accessibility)

3. How We Use Your Information

3.1 Platform Operations

We use your information to:

• Provide and maintain our platform services
• Process transactions and payments
• Facilitate communication between users
• Verify user identities and prevent fraud
• Improve platform functionality and user experience

3.2 Communication

We use your information to:

• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Notify you of important changes to our services

4. Information Sharing and Disclosure

4.1 With Other Users

We share information necessary for platform operation:

• Space providers see seeker information for bookings
• Space seekers see provider information for listings
• Contact information for booking coordination
• Reviews and ratings for transparency

4.2 With Service Providers

We share information with trusted third parties who help us operate our platform:

• Payment processors for transaction processing
• Cloud service providers for data storage and hosting
• Analytics providers for platform improvement
• Customer support tools and services

4.3 Legal Requirements

We may disclose information when required by law:

• Court orders and legal processes
• Government investigations and regulatory requests
• Law enforcement requests for public safety
• Compliance with applicable laws and regulations

5. Data Security

5.1 Security Measures

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication systems
• Regular security audits and assessments
• Employee training on data protection

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate information
• Update your profile and preferences
• Download your data in portable format

6.2 Communication Preferences

You can control:

• Marketing communications (opt-in/opt-out)
• Service notifications (essential communications)
• Email frequency and content preferences
• Communication channels (email, SMS, phone)

7. Cookies and Tracking Technologies

7.1 Types of Cookies

We use various types of cookies:

• Essential cookies for platform functionality
• Analytics cookies for usage tracking
• Marketing cookies for advertising (with consent)
• Preference cookies for user experience

8. International Data Transfers

8.1 Cross-Border Transfers

Your information may be transferred to and processed in countries other than Pakistan:

• Service providers may be located globally
• Data processing may occur in different jurisdictions
• Adequate protection measures are implemented
• Legal safeguards are in place for transfers

9. Children's Privacy

9.1 Age Restrictions

10. Changes to Privacy Policy

10.1 Policy Updates

We may update this Privacy Policy from time to time:

• Material changes will be communicated to users
• Updated policy will be posted on our website
• Effective date will be clearly indicated
• Users encouraged to review changes regularly

11. Contact Information

11.1 Privacy Inquiries

For privacy-related questions or concerns:

• Email: desksharepk@gmail.com
• Address: DeskShare Privacy Officer, Pakistan
• Website: https://deskshare.pk/privacy

11.2 Data Protection Officer

For data protection matters:

• Email: desksharepk@gmail.com
• Address: DeskShare Data Protection Officer, Pakistan
• Response time: Within 30 days of inquiry
• Languages: English and Urdu

12. Acknowledgment